STOCKROOM SYSTEMS

STOCKROOM SYSTEMS / SUPPORT

Help when you need it.

Find answers to common questions, or contact us about an account, inventory workflow, or future subscription. This support page is available even if you cannot sign in.

Contact Stockroom Systems

Email contact@stockroomsystems.com with a description of the issue, which page you were using, and what you expected to happen.

Email support

For inventory issues, include the product name and approximate time if helpful. Please don't send passwords, invitation codes, payment card numbers, or other sensitive information. Support response times are not yet guaranteed.

New to Stockroom?

Follow our step-by-step guide to setting up products, managing quantities, and inviting your team.

Read the Getting Started Guide

Common questions

Signing in and recovery

Use the sign-in page to select Forgot password?, then follow the secure email link. New passwords must be at least 12 characters.

Open sign in

Creating or joining a workspace

Owners create a business workspace. Employees join an existing workspace using an invitation code provided by the owner. Joining does not create a subscription.

Join your team

Getting inventory started

Owners and coordinators can add individual products or import a spreadsheet from their inventory management tools. Review imported column mappings and quantities before committing.

Plans and billing

New paid subscriptions and free-trial checkout are not available yet. Review our plan comparison and subscription policies before registration opens.

Compare plans · Subscription policies

Reporting a problem

To help us troubleshoot, share:

  1. The feature or screen where the problem occurred.
  2. What you were trying to do and what happened instead.
  3. The approximate time and device/browser.
  4. A screenshot with personal details and sensitive information hidden, if useful.

If stock quantities appear wrong, avoid repeating the action until the activity history has been reviewed.

Frequently asked questions

Can regular employees change plan billing?

No. Subscription management is restricted to the Account Owner.

Can I use Stockroom without an online store?

Yes. Inventory and kit workflows work independently of online-store integrations, subject to the features available on your plan.

Can I export inventory information?

Authorized users can export inventory data using the available workspace tools.

What if my account becomes inaccessible?

Try password recovery from the sign-in page. If that doesn't work, contact support without sending passwords or authentication codes.